Logistics provider ArcBest has announced the launch of its new shipment execution platform, ArcBest View. This digital platform allows logistics customers to manage all shipments and shipment functions through a single interface, providing a unified space for quoting, booking, tracking, and monitoring shipments from start to finish. With this platform, users can access key information such as shipment details, billing records, supporting documents, and performance reporting in one place.
The launch of ArcBest View is part of the company's efforts to drive better financial results within its asset-light unit. According to the latest quarterly report, productivity has hit a record high, with selling, general and administrative expenses seeing an all-time low on a per-shipment basis. This suggests that automation is playing a key role in improving efficiency and reducing costs for ArcBest.
Customers can now set up custom views and specific watchlists within the platform, allowing them to monitor historical transportation costs and service execution metrics. This level of customization and visibility will enable users to make more informed decisions about their logistics operations and optimize their supply chains accordingly.
The development of ArcBest View was shaped by close partnership with customers, who provided input on how they manage shipments day-to-day. The platform is designed to provide a self-serve way for users to access the information they need, while also offering expert support when situations become more complex.
By launching this digital platform, ArcBest aims to improve its customer experience and increase operational efficiency. With ArcBest View, logistics customers can now manage all aspects of their shipments in one place, reducing the need for multiple interfaces and systems.
The launch of ArcBest View is an important step forward for the company's asset-light unit, which has reported strong financial results in recent quarters. The platform is expected to drive further productivity gains and cost savings, as well as improve customer satisfaction and loyalty.
Automation is a key driver of efficiency and productivity gains within ArcBest's operations. By leveraging technology to streamline processes and reduce manual intervention, the company aims to achieve even greater levels of operational excellence in the future.
The development of digital platforms like ArcBest View is an important trend in the logistics industry, as companies seek to improve their customer experience and drive operational efficiency. As more companies invest in digital transformation, we can expect to see further innovation and disruption in this space.
Overall, the launch of ArcBest View represents a significant step forward for the company's asset-light unit. By providing a unified platform for logistics customers to manage shipments, ArcBest aims to improve its competitiveness and drive growth in the market.
The future of logistics will be shaped by technological innovation and digital transformation. As companies continue to invest in platforms like ArcBest View, we can expect to see further improvements in operational efficiency, customer satisfaction, and supply chain resilience.
