KOA Holiday's Thousand Islands / Ivy Lea KOA Holiday campground has seen a dramatic improvement in guest satisfaction under new ownership, with a Net Promoter Score (NPS) rising from 29.9 to 70.
This significant increase is a benchmark for excellence, and it reflects the efforts of Shawn and Christine Kim, who have brought a shared love of the outdoors and a clear vision for the future to the campground.
The campground's NPS improvement is a direct result of the Kim family's focus on enhancing the guest experience while positioning the campground for growth.
Guests can enjoy easy access to boating, fishing, hiking, and the Thousand Islands National Park, making it an ideal destination for families and friends looking to unplug and reconnect.
The location's blend of natural beauty and small-town charm serves as a perfect backdrop for creating lifelong memories.
Shawn Kim, owner of the KOA Holiday, expressed his excitement about creating a welcoming space for all ages and camping styles.
He noted that the local support has been invaluable and that he is eager to grow alongside this community.
Campgrounds like the Thousand Islands / Ivy Lea KOA Holiday have a significant economic and cultural impact on local communities.
According to KOA's annual Camping and Outdoor Hospitality Report, campers injected $66 billion into local economies in 2025.
The significant improvement in guest satisfaction is a testament to the Kim family's focus on enhancing the camping experience.
