Airstream has recognized 39 dealers who have achieved Five Rivet status for their outstanding performance in the previous quarter. The prestigious award is part of the Five Rivet Dealer Standard Program, a collaborative effort between Airstream and its Dealer Council aimed at enhancing customer experience.
Established in May 2017, the program evaluates dealer performance based on daily customer feedback across five key pillars: authentic brand representation, superior shopping experience, seamless delivery service, quality service experience, and trusted long-term loyalty. The Five Rivet status is awarded quarterly to dealers who demonstrate exceptional commitment to these standards.
Airstream's Five Rivet Dealer Standard Program is inspired by the craftsmanship that goes into every Airstream Travel Trailer, with each trailer featuring an average of 3,000 rivets as its foundation for quality aluminum shell construction. The program's focus on customer service and loyalty has been instrumental in shaping the company's customer experience.
By recognizing top-performing dealers, Airstream aims to further enhance its reputation for delivering exceptional products and services. The Five Rivet status is a testament to the hard work and dedication of Airstream's dealer network, who strive to provide their customers with an unparalleled shopping experience.
The Five Rivet Dealer Standard Program is a shining example of Airstream's commitment to customer satisfaction and loyalty. By recognizing top-performing dealers, the company demonstrates its confidence in their ability to deliver exceptional experiences for their customers.
